Tenant Information

What To Do When Looking For A Property

Once you have found the property you like, register your interest by booking an inspection online either through our website, realestate.com.au or domain.com.au.

How to apply for a property

When you register your interest online, you will automatically receive a PDF of our Tenancy Application Form.  You can also apply online for a property through our website by clicking here. Please ensure you provide us with all required references and complete the Privacy Statement, which is now required under the Privacy Act 1988. Please note that we cannot process your application if this is not done.

All applications are processed and submitted to the owner for consideration. A decision on an application usually takes approximately 24 hours and is at the absolute discretion of the landlord.

Upon acceptance of your application, you will be contacted by our Property Management Department and sent a Letter of Offer outlining the leasing process.

Appointment Only Basis

Our office operates on an ‘appointment only’ basis.

We ask tenants to please refrain from dropping into the office. Appointments enable staff to spend quality time with you and to properly prepare accordingly.

Kindly telephone or email us to make an appointment to discuss matters relating to your tenancy. Tenancy advice is not provided over the phone and all requests, other than urgent repairs, need to be submitted to the office in writing.

To report property maintenance, see  ‘Maintenance’

If you intend to vacate your property, see ‘Vacating’

For further renting information, click here to view Consumer Affairs ‘Renting a Home’ Guide.